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Story summary
- McDonald's Corp. is implementing AI tools to improve drive-thru accuracy, including "accuracy scales" that weigh bags before delivery, to reduce employee stress amid staffing shortages.
- Papa John's International, Inc. is launching an AI ordering agent powered by Google's Gemini platform to help customers with complex orders, preferences, and allergies, with nationwide rollout by end of 2026.
- Both companies are targeting markets in the United States, Japan, and the United Kingdom.
