Story perspectives
Consumer Energy Solutions Collapse Disrupts UK Home Insulation Scheme
1/15/2026
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Story summary
- The collapse of Consumer Energy Solutions (CES) disrupted the UK government's ECO4 home-insulation scheme.
- Jane Wallbank's home flooded during insulation work, leaving her without heating and with tripled energy bills.
- John Tustin reported unconnected solar panels and a costly heat pump, stressing his wife with motor neurone disease.
- A National Audit Office report found 98% of homes needing external wall insulation require further repairs.
