Story perspectives

Italy Investigates Microsoft for Alleged Aggressive Sales Tactics

1/17/2026

Summary

Story summary

Italy's competition regulator AGCM has opened two investigations into Microsoft over Activision Blizzard's Diablo Immortal and Call of Duty Mobile for allegedly misleading and aggressive sales tactics.
The AGCM says the practices may violate consumer protection laws, especially regarding minors.
The investigations focus on design elements that encourage excessive play and in-game purchases.
The AGCM's concerns could lead to penalties or remedies, and Microsoft has not commented.

1 of 1

Story summary

Italy's competition regulator AGCM has opened two investigations into Microsoft over Activision Blizzard's Diablo Immortal and Call of Duty Mobile for allegedly misleading and aggressive sales tactics.
The AGCM says the practices may violate consumer protection laws, especially regarding minors.
The investigations focus on design elements that encourage excessive play and in-game purchases.
The AGCM's concerns could lead to penalties or remedies, and Microsoft has not commented.