Full Breakdown
LA Metro Launches Care-Based Safety Strategy Amid Rising Crime Concerns
1/17/2026, 6:41:04 AM
Overview of the Care-Based Services Division
The Los Angeles Metro has introduced its "care-based services division," a new initiative aimed at addressing safety concerns within the transit system by replacing traditional armed law enforcement with a team of social workers and community outreach specialists. This division merges existing programs, including Metro Ambassadors, HOME teams for homeless outreach, and Community Intervention Specialists, into a cohesive approach focused on mental health and crisis intervention. Craig Joyce, who leads the division, emphasizes that the initiative aims to provide "care-centered public safety," prioritizing dignity and appropriate responses to vulnerable populations.
Rising Crime Statistics
Despite the Metro's efforts to implement trauma-informed solutions, crime statistics indicate a troubling trend. In 2025, there were 286 aggravated assaults reported on buses and rails, significantly higher than the 207 incidents recorded in 2019. Overall, total crimes reported by Metro surged from 2,747 in 2019 to 4,354 in 2025. Joyce noted that over 80% of calls for service are related to non-criminal issues, reflecting the need for a more supportive approach to public safety.
Integration with Law Enforcement
While the care-based division aims to reduce reliance on traditional law enforcement, it will not eliminate police presence. Officers from the Long Beach Police Department, Los Angeles Police Department, and LA County Sheriff’s Department continue to patrol the Metro system. The Metro is also in the process of establishing its own in-house police force, expected to be fully operational by 2029. Critics argue that the current unarmed "ambassadors" lack the necessary tools to effectively intervene in violent situations, raising concerns about rider safety.
Official Statements on the Initiative
LA Metro leadership, including CEO Stephanie Wiggins, has expressed support for the new division, highlighting its potential to integrate mental health expertise into public safety responses. Wiggins stated that the collaborative approach reflects a growing recognition of the importance of trauma-informed crisis intervention. Fernando Dutra, LA Metro board chair, noted that the initiative moves towards a holistic public safety model, combining mental health support with law enforcement.
Criticism and Concerns
Despite the positive metrics reported, such as a 38% reduction in homeless individuals seeking shelter on the system, critics question whether these measures adequately address rider safety. Concerns have been raised about the effectiveness of the care-based approach in managing violent or threatening behaviors that may exceed the capabilities of social workers. Observers have noted that Metro Ambassadors are often seen disengaged, raising doubts about their ability to contribute meaningfully to safety.
Future Developments
The LA Metro Board of Directors approved the establishment of an in-house public safety department on June 28, 2024, aimed at enhancing visibility and accountability. By the end of 2029, the department plans to deploy specially trained law enforcement officers alongside the care-based teams, utilizing a zone-based deployment model to ensure rapid response to incidents throughout the transit system.
Verbatim Quotes
- “LA Metro CEO Stephanie Wiggins said the collaborative approach reflects a growing recognition of integrating mental health expertise into public safety responses and promoting trauma-informed crisis intervention.” — Stephanie Wiggins, LA Metro CEO
