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British Gas Delays £1,500 Refund Despite Ombudsman Ruling

1/18/2026

23 5 Full Breakdown

Summary

Story summary

Beth Kojder, a resident of southeast London, faced a 15-month wait for British Gas to issue her final bill and refund over £1,500, despite the energy ombudsman ruling in February 2025 in her favor.
British Gas delayed action after ruling, prompting Kojder to consider legal action.
The energy ombudsman says most suppliers meet deadlines, but delays persist, and the Department for Energy is exploring ways to strengthen the ombudsman's authority.

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Story summary

Beth Kojder, a resident of southeast London, faced a 15-month wait for British Gas to issue her final bill and refund over £1,500, despite the energy ombudsman ruling in February 2025 in her favor.
British Gas delayed action after ruling, prompting Kojder to consider legal action.
The energy ombudsman says most suppliers meet deadlines, but delays persist, and the Department for Energy is exploring ways to strengthen the ombudsman's authority.