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Story summary
- Verizon experienced a nationwide outage affecting about 2 million customers, primarily disrupting voice services while data remained accessible.
- Verizon attributed the outage to a software problem and provided no detailed explanations.
- Analysts say a failed update to a Virtual Network Function (VNF) may have caused cascading failures.
- Customers saw an 'SOS' icon on their phones.
- Verizon offered a $20 credit to affected users and experts emphasize planning for outages.
