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Ofwat Investigates South East Water Amid Service Crisis

1/19/2026

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Summary

Story summary

Ofwat launched an investigation into South East Water (SEW) over customer service obligations, potentially revoking its operating license.
In Kent, outages have affected over 5,500 households after a major incident left 30,000 homes without water.
MPs and the public are calling for David Hinton, Chief Executive Officer of South East Water (SEW), to resign.
Bottled water stations are set up for residents while SEW works to fix leaks.

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Story summary

Ofwat launched an investigation into South East Water (SEW) over customer service obligations, potentially revoking its operating license.
In Kent, outages have affected over 5,500 households after a major incident left 30,000 homes without water.
MPs and the public are calling for David Hinton, Chief Executive Officer of South East Water (SEW), to resign.
Bottled water stations are set up for residents while SEW works to fix leaks.