Story perspectives

Verizon Outage: $20 Credit for 170,000 Customers

1/19/2026

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Summary

Story summary

Verizon Communications Inc. (Verizon) experienced an outage on January 17, 2026, that disrupted service for more than six hours and generated over 170,000 disruption reports.
Verizon will credit $20 to customers affected.
Customers can accept the credit through the myVerizon app.
The Federal Communications Commission emphasizes rapid service restoration during such incidents.
Verizon is expected to provide further details on the outage and credit process.

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Story summary

Verizon Communications Inc. (Verizon) experienced an outage on January 17, 2026, that disrupted service for more than six hours and generated over 170,000 disruption reports.
Verizon will credit $20 to customers affected.
Customers can accept the credit through the myVerizon app.
The Federal Communications Commission emphasizes rapid service restoration during such incidents.
Verizon is expected to provide further details on the outage and credit process.