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AI Revolutionizes New England Restaurants Amid Labor Shortages

1/19/2026

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Summary

Story summary

AI adoption in New England restaurants aims to cut costs amid labor shortages and rising expenses.
Jillian Kent, a customer, experienced frustration when her Crush Pizza order was mishandled by an AI system.
Owners Tony Naser and Costa Alexandrou report higher revenue and lower labor costs.
Loman AI touts better order accuracy and upselling.
Experts expect broader adoption as AI improves, though many customers still prefer human service.

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Story summary

AI adoption in New England restaurants aims to cut costs amid labor shortages and rising expenses.
Jillian Kent, a customer, experienced frustration when her Crush Pizza order was mishandled by an AI system.
Owners Tony Naser and Costa Alexandrou report higher revenue and lower labor costs.
Loman AI touts better order accuracy and upselling.
Experts expect broader adoption as AI improves, though many customers still prefer human service.