Story perspectives

ServiceNow Partners with OpenAI to Revolutionize Workflows

1/21/2026

Summary

Story summary

ServiceNow and OpenAI signed a multi-year agreement to integrate GPT-5.2 and AI capabilities into ServiceNow's enterprise software.
The collaboration aims to enhance IT, HR, and customer-service workflows by embedding AI agents that autonomously perform tasks, such as restarting systems and processing requests in real time.
Amit Zavery, President of ServiceNow, says the shift from experimentation to practical AI deployment positions the company as a leader in AI-powered workflows.

History

Historical Context

The UNIVAC I, completed in 1951 by J. Presper Eckert and John Mauchly, was the first commercial computer, marking a pivotal moment in data processing. By 1960, IBM reported $1.5 billion in revenue, showcasing the industry's rapid growth. Today, ServiceNow's collaboration with OpenAI to integrate GPT-5.2 signals a new technological revolution, potentially transforming enterprise workflows as UNIVAC did for computing.

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Story summary

ServiceNow and OpenAI signed a multi-year agreement to integrate GPT-5.2 and AI capabilities into ServiceNow's enterprise software.
The collaboration aims to enhance IT, HR, and customer-service workflows by embedding AI agents that autonomously perform tasks, such as restarting systems and processing requests in real time.
Amit Zavery, President of ServiceNow, says the shift from experimentation to practical AI deployment positions the company as a leader in AI-powered workflows.

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