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Story summary
- Thrifty retained their $4,195 security deposit after a January 2024 accident in Sydney involving Tiffany and her husband that caused $1,929 in damage.
- Thrifty said it was pursuing liability from the other driver.
- Over a year later, Thrifty still held the deposit, citing ongoing collection efforts.
- A Thrifty representative acknowledged the complexity and stated the company acted responsibly.
- A customer service supervisor eventually refunded $2,266, though delays persisted.
