Back to today’s briefing

Story perspectives

OVO Energy Pays £2.77M for Warm Home Discount Delays

1/22/2026

43 10 Full Breakdown

Summary

Story summary

OVO Energy will pay £2.77 million to over 11,000 customers for Warm Home Discount delays.
Having been due by 31 March 2024, the payments were issued only in November 2025 due to a system error.
Recipients receive £150 each, with extra compensation for medically vulnerable individuals and those who experienced self-disconnection.
Ofgem emphasized timely support for vulnerable consumers and acknowledged OVO Energy's corrective actions.

1 of 1

Story summary

OVO Energy will pay £2.77 million to over 11,000 customers for Warm Home Discount delays.
Having been due by 31 March 2024, the payments were issued only in November 2025 due to a system error.
Recipients receive £150 each, with extra compensation for medically vulnerable individuals and those who experienced self-disconnection.
Ofgem emphasized timely support for vulnerable consumers and acknowledged OVO Energy's corrective actions.