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Capita Faces Backlog, Delays Pension Payments to Retirees

1/23/2026

24 5 Full Breakdown

Summary

Story summary

Capita took over the Civil Service Pension Scheme in December and is coping with a backlog larger than anticipated, delaying pension payments to retirees.
Retiree Steve Duell, who retired in January, cannot access his lump sum because of the backlog.
Retiree Paul McKenna, who planned to retire early for health reasons, is also waiting for his pension.
Capita has apologized for the situation, acknowledging the impact on retirees.

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Story summary

Capita took over the Civil Service Pension Scheme in December and is coping with a backlog larger than anticipated, delaying pension payments to retirees.
Retiree Steve Duell, who retired in January, cannot access his lump sum because of the backlog.
Retiree Paul McKenna, who planned to retire early for health reasons, is also waiting for his pension.
Capita has apologized for the situation, acknowledging the impact on retirees.