Story perspectives

New Ofgem Regulations Protect 500,000 Heat Network Customers

1/27/2026

Summary

Story summary

Starting January 27, over 500,000 heat-network customers in England, Scotland, and Wales will be regulated by Ofgem to protect them from price hikes and poor service.
Ofgem will enforce clearer billing and require outage compensation.
Government announced £47 million for heat network projects in London, Sunderland, and Salford.
Minister Martin McCluskey stressed the need for stronger consumer protection.
Simon Francis of the End Fuel Poverty Coalition welcomed regulation and urged effective oversight.

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Story summary

Starting January 27, over 500,000 heat-network customers in England, Scotland, and Wales will be regulated by Ofgem to protect them from price hikes and poor service.
Ofgem will enforce clearer billing and require outage compensation.
Government announced £47 million for heat network projects in London, Sunderland, and Salford.
Minister Martin McCluskey stressed the need for stronger consumer protection.
Simon Francis of the End Fuel Poverty Coalition welcomed regulation and urged effective oversight.