Story perspectives

Eurostar Denies Claims for Stranded Passengers' Expenses

1/27/2026

Summary

Story summary

Eurostar denies expense claims from passengers stranded by a power failure last month.
A group of four stayed at Brussels station for 24 hours.
Staff directed them to hotels and promised refunds.
Online rebooking showed no availability while the normal site listed tickets for new passengers.
Eurostar says it will reimburse reasonable expenses per EU regulations and acknowledges owed amounts exceeding €2,000 (£1,744) for affected passengers, though delayed.

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Story summary

Eurostar denies expense claims from passengers stranded by a power failure last month.
A group of four stayed at Brussels station for 24 hours.
Staff directed them to hotels and promised refunds.
Online rebooking showed no availability while the normal site listed tickets for new passengers.
Eurostar says it will reimburse reasonable expenses per EU regulations and acknowledges owed amounts exceeding €2,000 (£1,744) for affected passengers, though delayed.