Story perspectives

From Crisis to Support: Helen's Fight for Financial Aid

1/29/2026

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Helen's Support Journey

Helen, 69, quit her job to care for her husband Ken after his stroke, facing financial struggles and thoughts of suicide.
A benefits adviser helped them access vital support, saving their home.
Ken died in 2010, and Helen now helps others in Liverpool facing similar challenges.
The Money and Mental Health Policy Institute reports £24 million unclaimed annually due to limited awareness and personalized advice.

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Helen's Reform Call

The Money and Mental Health Policy Institute reports that £24 billion in benefits go unclaimed yearly in the UK due to inconsistent support services.
Only about one-third of eligible people access this assistance, while many with mental health issues remain unaware of income-maximization resources.
Helen Undy OBE, chief executive of the Money and Mental Health Policy Institute, calls for urgent government reform to improve access amid the cost-of-living crisis.

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Helen's Support Journey

Helen, 69, quit her job to care for her husband Ken after his stroke, facing financial struggles and thoughts of suicide.
A benefits adviser helped them access vital support, saving their home.
Ken died in 2010, and Helen now helps others in Liverpool facing similar challenges.
The Money and Mental Health Policy Institute reports £24 million unclaimed annually due to limited awareness and personalized advice.

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