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Christmas Delivery Delays Hit 16 Million, Urges Stricter Targets

1/28/2026

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Summary

Story summary

Citizens Advice reports Christmas delays affected 16 million people, a 50% rise from 2024.
The group says this is the highest delivery failure level in five years.
Citizens Advice urges Ofcom to enforce stricter delivery targets for Royal Mail.
Royal Mail says 99% of items posted by the last recommended dates were on time, while the volume of letters has fallen from 20 billion to 6.7 billion annually.

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Story summary

Citizens Advice reports Christmas delays affected 16 million people, a 50% rise from 2024.
The group says this is the highest delivery failure level in five years.
Citizens Advice urges Ofcom to enforce stricter delivery targets for Royal Mail.
Royal Mail says 99% of items posted by the last recommended dates were on time, while the volume of letters has fallen from 20 billion to 6.7 billion annually.