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Story summary
- Pubs in the UK are seeing customers queue in single file rather than approaching the bar freely.
- Paul Loebenberg, managing director of Wolfpack Taproom, says the trend negatively affects customer experience.
- Jess Riley of Wylam Brewery attributes the rise in queueing to changes in behavior after the pandemic.
- Psychologist John Drury argues that social pressure has normalized queueing, even though it often does not reduce wait times.
