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Full Breakdown

Hong Kong Resident Loses HK$4 Million to Online Scam

2/3/2026, 9:49:12 AM

Overview of the Scam Incident

A Hong Kong resident has fallen victim to a significant online scam, losing over HK$4 million (approximately US$512,148) while attempting to sell a rug for HK$100 on the online marketplace Carousell. The incident highlights a troubling trend, as police reported more than 110 cases of online shopping scams linked to Carousell within a single week, from January 24 to January 30, totaling over HK$10 million in losses.

How the Scam Unfolded

The victim, after listing the rug for sale, was contacted by an individual posing as a potential buyer. Following this initial contact, the scammer sent a payment link through WhatsApp. The victim, believing the transaction was legitimate, provided their bank account details. Subsequently, a person impersonating a Carousell staff member reached out via WhatsApp, claiming there were issues with the victim's account that had caused the payment to fail. The victim was repeatedly asked to provide a "transaction verification one-time password" to assist with the supposed account verification process.

Broader Context of Online Scams

The Hong Kong Police Force has noted a concerning rise in online shopping scams, particularly involving platforms like Carousell. The recent spike in reported cases underscores the vulnerabilities that users face in online transactions, especially when dealing with unfamiliar buyers.

Official Statements & Responses

In a statement on their CyberDefender Facebook page, the police emphasized the tactics used by scammers, warning users to be vigilant when engaging in online sales. They urged individuals to verify the identities of buyers and to be cautious about sharing personal information, particularly bank details.

Criticism & Opposition

Consumer advocates have criticized the lack of stringent security measures on online marketplaces, arguing that platforms like Carousell should implement more robust verification processes to protect users from scams. They contend that the responsibility for user safety should not solely rest on individuals but also on the platforms facilitating these transactions.

Conflicting Reports & Gaps

While the police reported over 110 scam cases linked to Carousell, specific details about the nature of these scams and the identities of the perpetrators remain unclear. There is also a lack of information regarding the measures Carousell is taking to address these security concerns.

Verbatim Quotes

This incident serves as a stark reminder of the risks associated with online transactions and the importance of exercising caution in digital marketplaces.