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Story summary
- In November, HM Revenue and Customs (HMRC) wrongly linked an individual's job to another person's national insurance number, causing about £450 in tax deductions.
- The affected individual waited 90 minutes for help.
- HMRC said a system error matched employment data with another woman; the mistake is corrected, with a refund and £75 compensation promised.
- There was no data breach; personal details were not shared, prompting concerns about data handling.
