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Trader Joe's Tops Customer Satisfaction, Surpassing Publix

2/4/2026

43 8 Full Breakdown

Summary

Story summary

In the 2026 American Customer Satisfaction Index, Trader Joe's overtook Publix as America's favorite grocery store.
Trader Joe's scored 86 points, up from 84 in 2025.
The survey included over 30,000 participants.
H-E-B ranked third with 83 points, while Costco and Target declined.
Trader Joe's has expanded to over 600 locations, while Publix operates 1,432 locations primarily in the Southeast.

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Story summary

In the 2026 American Customer Satisfaction Index, Trader Joe's overtook Publix as America's favorite grocery store.
Trader Joe's scored 86 points, up from 84 in 2025.
The survey included over 30,000 participants.
H-E-B ranked third with 83 points, while Costco and Target declined.
Trader Joe's has expanded to over 600 locations, while Publix operates 1,432 locations primarily in the Southeast.