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Medical Council's Backlog: 75% of Complaints Take Over 5 Years

2/5/2026

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Summary

Story summary

Hong Kong Ombudsman Jack Chan (Office of the Ombudsman) reported that the Medical Council's complaint-handling processes are slow and burdened by a backlog, and urged improvements.
From 2020 to 2025, the Medical Council resolved 263 cases, averaging 44 annually.
More than 75% of cases took over five years to complete.
Four percent lasted 10 to 15 years.
As of last December, 895 unresolved complaints remained, most pending under two years.

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Story summary

Hong Kong Ombudsman Jack Chan (Office of the Ombudsman) reported that the Medical Council's complaint-handling processes are slow and burdened by a backlog, and urged improvements.
From 2020 to 2025, the Medical Council resolved 263 cases, averaging 44 annually.
More than 75% of cases took over five years to complete.
Four percent lasted 10 to 15 years.
As of last December, 895 unresolved complaints remained, most pending under two years.