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Story summary
- The Alexa app redesign frustrated users and prompted some to switch back to Apple's Siri.
- The update prioritizes the Alexa Plus chatbot and makes adding items to shopping lists harder, requiring multiple taps.
- Users report ads for Whole Foods products appearing during use.
- Amazon says the changes aim to enhance interaction with Alexa, but many find the experience cluttered and counterproductive because of excessive commentary.
