Story perspectives
BNY Mellon Embraces 134 AI Workers Amid Headcount Shift
2/10/2026
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Story summary
- Bank of New York Mellon (BNY Mellon) uses 134 digital employees to perform repetitive tasks beside 48,100 human workers.
- CFO Dermot McDonogh says the 2023 headcount decline from 53,400 is not directly linked to AI.
- He adds AI unlocks capacity and supports client growth.
- BNY Mellon invested $3.8 billion in technology in 2025, representing 19% of revenue.
- Analysts are examining AI's impact on efficiency and returns.
