Story perspectives

Bank Leumi Tops 2025 Survey for Customer Satisfaction

2/12/2026

Summary

Story summary

Bank Leumi ranked first in four categories in the Bank of Israel’s 2025 banking service survey of the five largest banks, including in-branch service, telephone support, call center wait times, and mobile app satisfaction.
The ranking was based on customer feedback collected for the survey.
Customers praised the professionalism and availability of Bank Leumi staff.
The mobile app received the highest satisfaction rating, reflecting the bank’s focus on technology and usability.

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Story summary

Bank Leumi ranked first in four categories in the Bank of Israel’s 2025 banking service survey of the five largest banks, including in-branch service, telephone support, call center wait times, and mobile app satisfaction.
The ranking was based on customer feedback collected for the survey.
Customers praised the professionalism and availability of Bank Leumi staff.
The mobile app received the highest satisfaction rating, reflecting the bank’s focus on technology and usability.