Story perspectives

Merlin Entertainments Pauses RAP Changes After 24,500 Petition

2/12/2026

Summary

Story summary

Merlin Entertainments proposed Ride Access Pass (RAP) changes at Alton Towers that would restrict access for visitors with ADHD and autism.
More than 24,500 people signed a petition opposing the changes.
The changes would limit RAP's virtual-queue access for guests with disabilities.
Merlin Entertainments paused the RAP trial to explore alternatives after extensive feedback.
Merlin Entertainments' chief operating officer Rob Smith said the company remains committed to inclusivity.

History

Historical Context

The Americans with Disabilities Act (ADA), signed into law on July 26, 1990, marked a significant advancement in civil rights for individuals with disabilities, prohibiting discrimination in various sectors. This legislation laid the groundwork for ongoing advocacy, as seen in the recent backlash against Merlin Entertainments' proposed changes to the Ride Access Pass, which sparked over 24,500 petitions demanding greater inclusivity in entertainment.

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Story summary

Merlin Entertainments proposed Ride Access Pass (RAP) changes at Alton Towers that would restrict access for visitors with ADHD and autism.
More than 24,500 people signed a petition opposing the changes.
The changes would limit RAP's virtual-queue access for guests with disabilities.
Merlin Entertainments paused the RAP trial to explore alternatives after extensive feedback.
Merlin Entertainments' chief operating officer Rob Smith said the company remains committed to inclusivity.

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