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AI Job Evaluations Raise Concerns Over Fairness in 2024

2/14/2026

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Summary

Story summary

In 2024, Renso Bajala, a 22-year-old from Makati City, was evaluated by artificial intelligence while on probation at a US credit card company.
The AI evaluated his tone, delivery, and keyword usage, affecting his job security.
Bajala expressed surprise that AI evaluation was not mentioned during training.
He, after initially accepting the AI's role, later found the scoring system rigid and lacking context, which caused unfairness.

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Story summary

In 2024, Renso Bajala, a 22-year-old from Makati City, was evaluated by artificial intelligence while on probation at a US credit card company.
The AI evaluated his tone, delivery, and keyword usage, affecting his job security.
Bajala expressed surprise that AI evaluation was not mentioned during training.
He, after initially accepting the AI's role, later found the scoring system rigid and lacking context, which caused unfairness.