IRS Prepares for Surge in Tax Filing Season

As the 2026 tax filing season approaches, the Internal Revenue Service (IRS) has projected a significant increase in the number of individual income tax returns. The IRS announced that it expects to receive approximately 164 million returns this year, a notable rise from the 140 million returns anticipated for the previous year. This surge is particularly expected around Presidents Day, a historically busy period for the IRS, prompting the agency to prepare for increased demand on its call center services.

Newsweek

To mitigate long waiting times during this peak period, the IRS has encouraged taxpayers to utilize its online resources. The agency's website, IRS.gov, features a dedicated "Let Us Help You" page, which offers various online tools for addressing common tax-related inquiries. These tools are available 24/7 and cover topics such as refunds, amended returns, payments, and identity verification. Taxpayers are advised to file electronically and opt for direct deposit to expedite their refunds, as electronic payments are less prone to issues compared to paper checks.

Newsweek

The IRS has highlighted several online services that can assist taxpayers during the filing season. The Interactive Tax Assistant provides answers to frequently asked questions regarding filing status, taxable income, and credit eligibility. Additionally, taxpayers can track their refunds using the "Where’s My Refund?" tool, which typically updates within 24 hours of the IRS accepting an e-filed return. For those needing further assistance, the IRS offers no-cost basic tax return preparation through programs like Volunteer Income Tax Assistance and Tax Counseling for the Elderly.

Newsweek

The IRS has reiterated the importance of utilizing online tools during the busy filing season. An agency spokesperson stated, "With the 2026 filing season underway and increased call center demand around the Presidents Day holiday on Feb. 16, we encourage taxpayers to visit Let Us Help You on IRS.gov and use online tools to get fast, convenient help without waiting on hold."

Newsweek

Despite the IRS's efforts to promote online services, some critics argue that not all taxpayers have equal access to technology or the internet, which may hinder their ability to utilize these resources effectively. Concerns have been raised about the potential for increased confusion among taxpayers who may prefer traditional methods of communication.

Newsweek

As the filing deadline of April 15 approaches, the IRS will continue to monitor call center demand and encourage the use of online tools. The agency's proactive measures aim to streamline the filing process and reduce wait times for taxpayers seeking assistance.

Newsweek