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Car-Park Complaints Surge: Drivers Misled on Discounts

2/16/2026

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Summary

Story summary

The Hong Kong Consumer Council reported 120 car-park complaints in 2025, up from 96 in 2024, due to unclear parking discount terms.
A driver was charged HK$1,210 for a day, far higher than the HK$145 advertised for "24-hour unlimited parking."
The operator did not clearly state that the promotional rate applied only to vehicles in a specific area.
After the Consumer Council intervened, the operator refunded HK$1,065 to the driver.

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Story summary

The Hong Kong Consumer Council reported 120 car-park complaints in 2025, up from 96 in 2024, due to unclear parking discount terms.
A driver was charged HK$1,210 for a day, far higher than the HK$145 advertised for "24-hour unlimited parking."
The operator did not clearly state that the promotional rate applied only to vehicles in a specific area.
After the Consumer Council intervened, the operator refunded HK$1,065 to the driver.