Story perspectives

Waymo Defends Remote Support Amid U.S. Safety Concerns

2/18/2026

Summary

Story summary

Waymo defended remote assistance personnel, saying they do not control robotaxis in U.S. operations.
The onboard system remains the primary authority for safety.
Waymo told U.S. Senator Ed Markey that remote personnel provide support and advice.
Senator Ed Markey and Representative Buddy Carter raised concerns about remote operators based in the Philippines.
The U.S. Department of Transportation is expected to respond to Carter's request for an investigation.

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Story summary

Waymo defended remote assistance personnel, saying they do not control robotaxis in U.S. operations.
The onboard system remains the primary authority for safety.
Waymo told U.S. Senator Ed Markey that remote personnel provide support and advice.
Senator Ed Markey and Representative Buddy Carter raised concerns about remote operators based in the Philippines.
The U.S. Department of Transportation is expected to respond to Carter's request for an investigation.