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Virgin Media O2 Loses 397K Subscribers Amid Price Hike

2/18/2026

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Summary

Story summary

Virgin Media O2 reported a net loss of 397,500 mobile subscribers in 2025, including 164,800 in Q4.
The company forecasts a 3% to 5% drop in underlying earnings for 2026.
The declines follow a £2.50 monthly price hike for 15.6 million mobile customers and 138,400 broadband departures.
Concerns have been raised about competition after Virgin Media O2's joint venture with Liberty Global and Telefonica to acquire Substantial Group.

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Story summary

Virgin Media O2 reported a net loss of 397,500 mobile subscribers in 2025, including 164,800 in Q4.
The company forecasts a 3% to 5% drop in underlying earnings for 2026.
The declines follow a £2.50 monthly price hike for 15.6 million mobile customers and 138,400 broadband departures.
Concerns have been raised about competition after Virgin Media O2's joint venture with Liberty Global and Telefonica to acquire Substantial Group.