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EE, TalkTalk, Vodafone Lead in Broadband Complaints

2/19/2026

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Story summary
  • Ofcom's latest report finds EE, TalkTalk, and Vodafone each had 10 complaints per 100,000 broadband customers, making them the most complained-about providers.
  • Overall complaint numbers remained stable, but TalkTalk and Vodafone posted increases while EE's levels stayed similar.
  • Plusnet had the fewest broadband complaints and was recognized for its customer service.
  • With annual price rises due in April, the report notes ongoing dissatisfaction and urges customers to compare providers.