Story perspectives

AI Chatbots: Growing Trust Raises Emotional Support Concerns

2/20/2026

Summary

Story summary

Two-thirds of users seek personal advice from chatbots, indicating AI systems increasingly provide emotional support.
Many users trust these bots more than traditional authorities, raising concerns about emotional dependence and manipulation.
Experts warn AI can enhance emotional intelligence for some, but it may risk vulnerable individuals.
The line between cognitive and emotional support is blurring, prompting calls for infrastructure that supports human sociality.

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Story summary

Two-thirds of users seek personal advice from chatbots, indicating AI systems increasingly provide emotional support.
Many users trust these bots more than traditional authorities, raising concerns about emotional dependence and manipulation.
Experts warn AI can enhance emotional intelligence for some, but it may risk vulnerable individuals.
The line between cognitive and emotional support is blurring, prompting calls for infrastructure that supports human sociality.