Story perspectives

911 Outage Disrupts Emergency Services in Los Angeles

2/20/2026

Summary

Story summary

On February 20, 2026, a 911 outage affected emergency services in Los Angeles, with some systems down and others restored by Friday.
The outage hit Vesta System, a third-party call-handling platform, rerouting calls to patrol station lines and prompting stations to direct callers to text 911.
The Los Angeles County Sheriff's Department is taking steps to maintain response and has drawn contingencies to minimize disruptions, though the cause remains unclear.

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Story summary

On February 20, 2026, a 911 outage affected emergency services in Los Angeles, with some systems down and others restored by Friday.
The outage hit Vesta System, a third-party call-handling platform, rerouting calls to patrol station lines and prompting stations to direct callers to text 911.
The Los Angeles County Sheriff's Department is taking steps to maintain response and has drawn contingencies to minimize disruptions, though the cause remains unclear.