Story perspectives

Royal Mail Pushes to End Saturday Deliveries Amid Struggles

2/20/2026

Summary

Story summary

Royal Mail is advocating ending Saturday second-class deliveries after missing delivery targets, with the Office of Communications (Ofcom) benchmarks showing 91.6% for second-class and 77.5% for first-class.
Members of Parliament (MPs) scrutinize disruptions due to staff shortages and adverse weather.
Pilot programs show improved efficiency while negotiations with the Communications Workers Union continue.
The company says reform is essential to improve service quality.

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Story summary

Royal Mail is advocating ending Saturday second-class deliveries after missing delivery targets, with the Office of Communications (Ofcom) benchmarks showing 91.6% for second-class and 77.5% for first-class.
Members of Parliament (MPs) scrutinize disruptions due to staff shortages and adverse weather.
Pilot programs show improved efficiency while negotiations with the Communications Workers Union continue.
The company says reform is essential to improve service quality.