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Story summary
- The U.S. Department of Veterans Affairs, according to the Office of Inspector General, failed to track patient call data.
- In 13 of 15 facilities reviewed, call metrics like answer rates and wait times were not monitored, with 1 million of 2.1 million calls untracked.
- High-risk patients, particularly in radiology and mental health, were most affected.
- Seven facilities lack plans to address the inspector general's findings.
