Full Breakdown
Online Hate Messages Spark Response from Business Owners and Media Figures
2/21/2026, 6:28:43 AM
The Core Narrative: Rising Incidents of Online Hate
Recent incidents involving online hate messages have prompted responses from both media personalities and small business owners, highlighting the impact of negative feedback in the digital age. This narrative centers around Savannah Chrisley, a guest host on "The View," and Moona, the owner of Layr, a dessert hatch in Manchester, who have both faced hostility through online platforms.
Media Response to Online Hate
During a segment on "The View," Savannah Chrisley shared her experiences with receiving hateful messages online, particularly as a conservative voice on the show. Co-host Joy Behar advised her against engaging with such negativity, emphasizing that it can affect mental well-being. Chrisley noted that if such comments impact her as an adult, they could be even more damaging to children. The discussion coincided with a landmark trial involving Meta, the parent company of Facebook and Instagram, where CEO Mark Zuckerberg faced scrutiny over the platforms' effects on youth.
Small Business Owner Addresses Hostility
In Manchester, Moona, the owner of Layr, a new dessert hatch, publicly addressed a series of hostile messages and a disingenuous 1-star review she received from a competitor. In her statement, she expressed disappointment, stating, "We believe in healthy competition, not tearing each other down." Moona shared that the negative feedback was disheartening, particularly as a small business owner who has invested significant effort into her venture.
Community Support Amidst Negativity
Despite the challenges posed by online hate, Moona reported an overwhelmingly positive response from the Manchester community. Layr has garnered over 71 reviews on Google, maintaining an impressive rating of 4.8 out of 5 stars. She emphasized that the support from customers has far outweighed the negativity, stating, "The amount of positive reviews is crazy; we're still selling out every single day."
Criticism & Opposition: The Impact of Online Reviews
Both Chrisley and Moona's experiences reflect a broader concern regarding the impact of online reviews and social media interactions. Critics argue that the anonymity of the internet can lead to a toxic environment where individuals feel empowered to spread hate without accountability. Moona's call for uplifting fellow businesses resonated with her followers, many of whom shared similar experiences with unfair reviews.
Official Statements & Responses
In her Instagram post, Moona highlighted the importance of addressing negative feedback, stating, "As a small independent business, we can't stay silent when things aren't right." This sentiment echoes the broader conversation about the responsibility of social media platforms to mitigate harmful interactions.
Verbatim Quotes
- “You cannot read those comments!” — Joy Behar, Co-host of "The View."
- “We believe in healthy competition, not tearing each other down” — Moona, Owner of Layr
- “The amount of positive reviews is crazy, we're still selling out every single day.” — Moona, Owner of Layr
What's Next: Ongoing Conversations on Online Accountability
As discussions surrounding online hate and accountability continue, both media figures and small business owners are likely to advocate for more supportive environments. The outcomes of the trial involving Meta may also influence future policies regarding social media accountability and user interactions.
