Tokyo Skytree Elevator Malfunction Traps 20 Passengers for Over Five Hours

On the evening of February 22, 2026, an elevator at Tokyo Skytree, Japan's tallest broadcasting tower, malfunctioned, trapping 20 individuals, including two children, approximately 30 meters above ground. The incident occurred around 8:15 PM when two of the four elevators servicing the route between the fourth floor and the observation deck at 350 meters stopped functioning. One elevator was unoccupied, while the other, carrying the trapped passengers, was descending. The Tokyo Metropolitan Police received an emergency call at 8:20 PM, initiating a rescue operation that concluded around 2:00 AM on February 23, after approximately five and a half hours.

Twenty passengers were rescued after being trapped in the elevator for about 5 hours and 30 minutes . .20 people, including children, trapped in Tokyo Skytree elevator for 5 hoursThe Straits TimesThe Straits Times

The rescue operation was executed by aligning an adjacent elevator at the same height as the stalled one. Passengers were evacuated through an emergency door using a narrow metal bridge, measuring about 1.5 meters in length. The entire rescue process took about 18 minutes once it commenced. Fortunately, all passengers were safely evacuated without any reported injuries.

20 people, including children, trapped in Tokyo Skytree elevator for 5 hours

The elevator malfunction not only affected those trapped inside but also caused significant disruption for approximately 1,200 visitors who were on the observation deck and other areas of the tower. Many were left stranded as the remaining elevators were temporarily halted for safety inspections. Eyewitness accounts described the conditions as overcrowded and stifling, with some visitors expressing concern about the potential for further malfunctions. While drinks were distributed to children and elderly guests, supplies eventually ran out, leading to discomfort among those waiting.

20 people, including children, trapped in Tokyo Skytree elevator for 5 hours

Following the incident, Tobu Tower Skytree Co., the operator of the facility, announced that the tower would be closed on February 23 for comprehensive safety checks. This closure coincided with a national holiday, the Emperor's Birthday, when visitor numbers are typically high. The company issued an apology and stated that it is investigating the cause of the malfunction. Additionally, it pledged to enhance maintenance and safety management systems to prevent similar incidents in the future. Those who had purchased advance tickets for February 23 will receive refunds.

20 people, including children, trapped in Tokyo Skytree elevator for 5 hoursThe Straits TimesThe Straits TimesTwenty passengers were rescued after being trapped in the elevator for about 5 hours and 30 minutes . .

While the rescue was successful, the incident raised concerns regarding the safety and reliability of the elevator systems at Tokyo Skytree. Critics have pointed out that such malfunctions could pose serious risks to visitors, especially during peak times. The company’s commitment to improving safety measures will be closely monitored by the public and safety regulators alike.

The Straits Times

• “The cause of the elevator malfunction is currently under investigation,” — Tobu Tower Skytree Co.

The Straits Times

• “We are conducting a comprehensive inspection of all elevators and further reinforcing our maintenance and safety management systems.” — Tobu Tower Skytree Co.

The Straits Times