Story perspectives

Wickes Faces Backlash Over Kitchen Delays and Poor Service

2/23/2026

Summary

Story summary

Wickes faced criticism after a gas leak from a newly installed hob was addressed after intervention, leaving a customer without cooking facilities during cancer treatment.
A £35,000 kitchen and bathroom project suffered delays and substandard work, with Wickes offering inadequate compensation or allowing legal action.
A third case involved an elderly sister whose bathroom refurbishment remains unfinished due to unreliable fitters, prompting family to seek independent installers.

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Story summary

Wickes faced criticism after a gas leak from a newly installed hob was addressed after intervention, leaving a customer without cooking facilities during cancer treatment.
A £35,000 kitchen and bathroom project suffered delays and substandard work, with Wickes offering inadequate compensation or allowing legal action.
A third case involved an elderly sister whose bathroom refurbishment remains unfinished due to unreliable fitters, prompting family to seek independent installers.