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Story summary
- The UK telecom sector is phasing out traditional landline services in favor of internet-based home phone connections, with a January 2027 deadline and 3.2 million homes needing to transition.
- Vulnerable customers, especially the elderly and disabled, face challenges during the switch.
- In December 2025, Virgin Media, a telecommunications company, was fined £23.8 million for failing to provide alarm access during the switch, and The Guardian invites readers to share experiences.
