Story perspectives

AT&T Boosts Productivity 90% with Enhanced AI Assistant

2/27/2026

Summary

Story summary

AT&T has revamped its Ask AT&T personal assistant into a multi-agent system that processes 27 billion tokens daily, a threefold increase.
Andy Markus, Chief Data Officer of AT&T, reported 90% productivity gains among over 100,000 employees using the system.
The agent builder offers pro-code and no-code options.
Markus emphasized evaluating tools rigorously and avoiding over-engineering to ensure solutions prioritize accuracy, cost, and responsiveness.

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Story summary

AT&T has revamped its Ask AT&T personal assistant into a multi-agent system that processes 27 billion tokens daily, a threefold increase.
Andy Markus, Chief Data Officer of AT&T, reported 90% productivity gains among over 100,000 employees using the system.
The agent builder offers pro-code and no-code options.
Markus emphasized evaluating tools rigorously and avoiding over-engineering to ensure solutions prioritize accuracy, cost, and responsiveness.