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Washington DMV Apologizes for Flawed Spanish AI Voice

2/28/2026

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Summary

Story summary

The Washington state's driver’s license agency apologized after its Spanish-language automated service used an AI voice that speaks English with a strong Spanish accent for callers.
The AI voice also inserts Spanish numbers into important phrases.
The issue has gained attention on social media.
The agency is working to resolve the problem.

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Story summary

The Washington state's driver’s license agency apologized after its Spanish-language automated service used an AI voice that speaks English with a strong Spanish accent for callers.
The AI voice also inserts Spanish numbers into important phrases.
The issue has gained attention on social media.
The agency is working to resolve the problem.