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Story summary
- Passenger Jasmin Laine filed a complaint about Air Canada's baggage policy, alleging passengers must check carry-ons even with available overhead bins, sparking debate.
- Other travelers echoed her frustrations, questioning the policy's logic, and some refused to comply to keep essential items in carry-ons.
- Air Canada said gate agents rely on an automated system to prevent delays and may overestimate bin capacity, and the airline did not provide further comment.
