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Story summary
- New refund rules start next month, prompting UK train passengers to delay buying flexible tickets until travel.
- Off-Peak and Anytime tickets are refundable only until 11 pm the day before travel, unless services are disrupted.
- Mark Smith, former head of the Department for Transport’s ticketing team, criticized the government for reducing consumer protection.
- Rail Delivery Group says the changes aim to curb refund abuse costing the railway £40 million annually.
