Impact of Ongoing Gulf Conflict on Delivery Services

Despite the ongoing missile attacks in the Gulf region, third-party delivery services, including Careem and UberEats, have largely maintained their operations. Following the initial strikes on February 28, many delivery platforms experienced brief outages in the United Arab Emirates (UAE) but quickly resumed services. Careem has stated that it is continuously assessing the safety of its operations and providing real-time updates to its drivers, referred to as "captains." The UAE Ministry of Human Resources and Emiratisation has recommended remote work for the private sector from March 1 to 3, except for essential services.

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Delivery companies have emphasized the safety and well-being of their drivers. An Uber spokesperson confirmed that their services remain operational and are aligned with local government recommendations. Careem's statement highlighted that captains are not obligated to work if they feel unsafe. However, the decision to keep services running has raised concerns about the safety of delivery drivers, who may face risks from falling debris or road hazards during missile interceptions.

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Critics argue that the continuation of delivery services places drivers in precarious situations. The UAE Ministry of Defense has reported three deaths and 58 injuries since the conflict began. Some drivers have expressed that the pressure to meet daily quotas forces them to work despite the dangers. A driver for Deliveroo noted that refusal to work could result in fines from the logistics agency that employs him, further complicating the decision to stay off the roads during heightened conflict.

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The ongoing conflict and the operational decisions of delivery services highlight the tension between maintaining economic activity and ensuring public safety. As delivery platforms strive to provide essential services, the risks faced by drivers remain a critical concern. The situation reflects a broader challenge in balancing operational continuity with the safety of workers in conflict zones.

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While the Ministry of Defense has reported casualties, there is no consensus on the full impact of the conflict on delivery drivers. Some sources indicate that drivers are being put at risk, while others suggest that the companies are taking adequate measures to ensure safety. The extent of operational disruptions and the effectiveness of safety protocols remain areas of concern.

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• “We have reinforced to all our partners that Captains are not required to be online if they have concerns about doing so,” — Careem

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• “The safety and wellbeing of our riders and partner drivers is our core priority; we are monitoring the situation in real-time and will continue to operate in strict alignment with all local government recommendations,” — Uber Spokesperson

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• “If he refuses to work, he says the agency fines him.” — Deliveroo Driver

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