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Story summary
- Jessica Townsend Jones experienced a panic attack after the RAC informed her it would take six hours for assistance while stranded on the M40 with her three-month-old baby, Ottilie, on February 14, 2023.
- Her car lost power, and although she was initially assured of priority service, she was later told she was not a priority because she was not in a live lane.
- After two-and-a-half hours, National Highways intervened and provided help.
- Ms. Townsend Jones plans to switch providers due to safety concerns, while the RAC apologized and covered her costs.
