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Story summary
- The Oregon Employment Department (OED) plans to integrate artificial intelligence to modernize and improve service.
- Governor Tina Kotek ordered an action plan in July 2025 to guide AI implementation.
- The agency plans to use AI to create staff databases, automate communications, and develop a chatbot for inquiries.
- Director Andrew Stolfi says AI effort will not replace jobs and boost efficiency, despite rollout challenges at Frances Online and Paid Leave Oregon.
