Story perspectives

Bunnings to Use Facial Recognition to Combat Retail Crime

3/7/2026

Summary

Story summary

Bunnings Warehouse will install facial recognition in two Hamilton stores to curb rising retail crime, starting in April.
Store manager Melissa Haines says the system will warn about known offenders and support security.
A 2024 study found facial recognition reduced serious harm in supermarkets by 16%.
The Privacy Commissioner acknowledged potential safety benefits but noted privacy concerns.
Haines says images of non-offenders will be deleted immediately and signage will inform customers.

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Story summary

Bunnings Warehouse will install facial recognition in two Hamilton stores to curb rising retail crime, starting in April.
Store manager Melissa Haines says the system will warn about known offenders and support security.
A 2024 study found facial recognition reduced serious harm in supermarkets by 16%.
The Privacy Commissioner acknowledged potential safety benefits but noted privacy concerns.
Haines says images of non-offenders will be deleted immediately and signage will inform customers.