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Story summary
- Buc-ee's, a Texas-based convenience store chain, received an F rating from the Better Business Bureau (BBB) for failing to respond to nearly 90 customer complaints.
- The BBB cites rude customer service, overpriced items, and poor product quality.
- Despite the rating, the chain plans eight-state expansion, including Ohio and Arizona.
- The chain is known for large stores and clean restrooms.
- It maintains a strong following among younger customers and ranks highly in customer satisfaction.
