1 of 1
Story summary
- Civitatis survey finds 60% of travelers prefer booking trips independently over AI tools due to accuracy concerns.
- Travelers report information generated by artificial intelligence (AI) as outdated or incorrect, especially on prices and availability, and experts warn AI struggles with nuanced needs and emergencies.
- Tourism consultant Shyn Yee Ho notes users have positive AI experiences, though route inaccuracies persist.
- Hilton tests a generative AI concierge to help customers plan trips.
